Technical Support Engineer
SumTotal Systems
Hyderabad India
6d ago

About Company :

Working on Content that can be used here for STS and SS - WIP

Position Overview / Job Summary

Technical Support Engineer will play a critical role in providing technical assistance for SumTotal’s global customer base.

As a member of SumTotal Customer Support, Technical Support Engineers provide real-time technical support on SumTotal Enterprise products through e-

mail and phone interactions with customers and by using SumTotal's internal incident tracking system. The fundamental goal of this position is to help our customers achieve success using our products.

The job involves handling and resolving complex technical queries and issues in the areas of product functionality or architecture and defect correction

Responsibilities

  • Developing a deep knowledge of SumTotal’s range of enterprise products
  • Solve basic common user problems in real time, including software functionality problems and questions; data communication / networking troubleshooting;
  • installation problems and questions; and OS and browser related issues

  • Communicating with corporate customers via telephone, email, or other media as applicable regarding technically complex problems identified in SumTotal’s software products, and maintaining effective customer relations
  • Escalate top priority, production-critical issues to the appropriate technical staff
  • Maintain ownership of issues until resolution, drive other teams as needed, set customer expectations accordingly.
  • Resolve incidents in a timely manner as per SLA’s.
  • Provide guidance, assistance, and mentoring support to junior team members
  • 3-4 years of experience
  • Requirements (Must-Haves)

  • Technical and practical expertise in Windows 2000 Server, IIS, ASP, .Net, SQL Server or Oracle
  • Strong customer service focus
  • Good problem solving skills
  • Excellent communication skills
  • Graduation in Engineering / Sciences or a Post graduate degree in Computer Sciences
  • Background in application support & SAAS environment isadvantageous
  • Must be willing to work in shifts
  • Skillsoft is an Equal Opportunity-Affirmative Action Employer : It is the policy of Skillsoft Corporation to provide equal employment opportunities to applicants and employees without regard to race, color, national origin, citizenship, religion, sex, sexual orientation, age, marital status, disability (mental or physical), protected veteran status, genetic information or any other class protected by law

    Apply
    Add to favorites
    Remove from favorites
    Apply
    My Email
    By clicking on "Continue", I give neuvoo consent to process my data and to send me email alerts, as detailed in neuvoo's Privacy Policy . I may withdraw my consent or unsubscribe at any time.
    Continue
    Application form