Minimum 2 years of hands-on experience in technologies as mentioned below
Java : Core java, Spring / Spring Batch, Micro services, Web Services, SQL, Unix.
Understanding of Incident Management, Problem Management Process
Soft skills, Excellent communication skills, interpersonal skills consulting with client teams working in distributed teams
Good to have Prior experience on mainframe development projects
Good to have Health Care Domain experience
Ability to work effectively under pressure and identify ambiguity and drive for clarity Capable of handling multiple tasks concurrently Technical Requirements
Roles Responsibility :
Experience in Application production support role is must for screening of candidates.
Investigate & resolve problems related to problems in existing systems in order to ensure smooth functioning of IT systems
Liaise with ITIP / Infrastructure teams to ensure proper system configurations and hardware performance efficiencies
Provide support in shifts for weekday / weekend support & special support for ISPL holidays (on need basis)
Implement & follow ITIL processes for Production Incidents, Service Requests, Problem Management, and Change Requests.
Contribute towards ensuring DR readiness of all production applications
Contribute towards resolving Hardware, Software & Application related security vulnerabilities
Manage housekeeping, upgrades, installation, backup / restore & adherence to DR plans so as to ensure smooth functioning of existing systems.