Manager - Business Operations
Tata Communications
New Delhi, India
8h ago

Key Responsibilities

Position summary (Key objectives / Purpose of the job) : Lead and drive bid team to provide support to sales leads for deal preparation through interfacing with stakeholder teams (sales, solution and commercial, amongst others).

Major responsibilities :

  • Effectively manage a virtual bid team in bid activities.
  • Prepare / write customer proposals and tender responses.
  • Ensure provision of efficient and timely support for bid proposal creation and submission.
  • Act as the single point of contact for the bid response generation.
  • Interact with Commercial Managers, Sales Managers, and other stakeholders as required.
  • Create and update proposal templates and proposal material in a timely manner.
  • Act as bid issue escalation point and responsible for resolution management.
  • Work with minimum supervision, seeking assistance when appropriate.
  • Prepare and review customized reports that go to senior management and other stakeholders periodically.
  • Key performance indicators :

  • Delivery of bids such that 100% of the proposals are delivered on time.
  • Demonstrate an improvement in bid win rates (by volume and value).
  • Develop a quality check list and performance tracking for quality of proposals and documentation.
  • Partner with client facing Sales and Account team for post bid submission support.
  • Develop a good rapport and confidence. Intent is to reduce the response time from internal teams to get the required inputs.
  • Updating the bid library with all new content and data from proposals, produce a quarterly bid analytics report.
  • Maintain an average Feedback score of 4 out of 5 for all proposals
  • Minimum qualification & experience

    Education : Graduate (B.Tech or Engineer in Telecommunications preferred).

    Experience : 6 - 10 years.

    Other knowledge / skills

    APMP Certification preferred

    Job Segment : Operations Manager, Telecom, Telecommunications, Manager, Operations, Technology, Management

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