Sr Service Desk Techn
IQVIA
Bengaluru, India
1d ago

Job Overview

Provides first-line support to company employees to resolve computer software, hardware and networking problems. Installs, configures, customizes, troubleshoot, upgrades, integrates and maintains software workstations, software applications, printers, wireless devices, hand-held devices, network configuration and firewalls for end-users.

Essential Functions

Provide first Level Second level of support and convey resolution to customer issues

  • Accurate escalation of unresolved queries to the next level of support team
  • Track, Route and redirect Problems to correct resources
  • Utilize excellent customer service skills and exceed customers’ expectations
  • Strong client-facing and communication skills
  • Advanced troubleshooting and multi-tasking skills
  • Ability to deal with users through Calls, Chats and Emai
  • Good typing speed (minimum 40 WPM and 98% accuracy)
  • Good knowledge about Operating Systems, ISP, Hardware, Networking and Outlook
  • Good analytical and problem solving skills
  • Good interpersonal and customer care skill
  • Flexible in working 24 / 7 environment
  • Qualifications

  • Associate's Degree Pref
  • 2-4 years of working experience within the Information Technology field Pref
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