Process Associate I
4d ago

The primary focus of this role is to provide support for managing relationships with our Roaming Partners and other Financial Clearing Agents.

Principal Duties and Responsibilities

  • Producing all credit / debit notes on behalf of clients.
  • Liaising with all partners of our clients to build relationships, resolve queries, answer questions and relay information.
  • Acting as back-up support to an assigned individual and performing ad hoc tasks upon Lead / Manager request.
  • Provide support and guidance to junior colleagues.
  • Monitoring and replying to emails from partners / clients; referring to appropriate departments or escalating to Lead / Manager or relevant departments when appropriate.
  • Monitoring internal Service Level Agreements (SLA) and escalating unresolved problems to Lead / Manager when appropriate.
  • Raise tickets via Swift for any customer service requests and ensure closed within target completion date.
  • Performing billing process and generating reconciliation report / process.
  • Running process cut-offs as required and processing and reviewing FX trading.
  • Generating payment lists; downloading and storing payment information.
  • Performing currency account reconciliations.
  • Reconciliation, Processing & Control Activities within Resolution & Processing Department :
  • Performing payable invoice reconciliation process, including approval or adjustment of invoices received from roaming partners.
  • Follow up on unapproved / missing invoices in line with BA GSMA documents associated with the payable invoice resolution process.
  • Resolving any general day to day roaming partner problems that may arise.
  • Dealing with e-mails sent to public folders.
  • Responding to requests for information from roaming partners and internal colleagues.
  • Amending positions, setting up manual payments and raising interest invoices.
  • Loading data into the system where not automated.
  • Monitoring loaded data; referring or escalating issues when appropriate.
  • Running process cut-offs as required.
  • Credit Collection & Allocations Activities within Resolutions & Processing Department :
  • Daily allocation of receipts for assigned clients, including clearing of unallocated positions.
  • Chasing client debt using phone calls and e-mails where required on a partner basis.
  • Managing clients’ debt levels in adherence to SLA / KPI specific to client or generally set as per Service Agreement or GSMA standards;
  • escalating unresolved problems to Lead / Manager as appropriate.

  • Responding to account handler queries, particularly for the completion of monthly bank statements with regards to unallocated cash positions.
  • Financial Client Support Activities within Client Services Department :
  • Running, checking and sending of reports or due service information to the client.
  • Allocation of issues and escalation to Client Services Manager if required.
  • Dealing with e-mails sent to the client public folders.
  • Act as second support to an assigned individual. Responsible for managing their clients during any absence.
  • Manual trade requests, funding Validation and follow up till completion.
  • Regular customer reviews and conducting conference call, video conference and attending site visits.
  • Requests for information related to the client from internal colleagues.
  • Requests for information to the client.
  • Create, update & maintain agreement details for IOT transactions
  • Job Requirements

  • Degree (financial / economics studies) or Accounting qualification or having a minimum of 3 years accounting / finance experience.
  • Able to work independently with only limited supervision, being self-sufficient for the majority of tasks.
  • Demonstrated ability to apply somewhat diversified procedures to similar situations, paying close attention to detail.
  • Good team member leading by example and gives full commitment to all duties.
  • Excellent communication skills.
  • Intermediate Excel user skills.
  • Good knowledge of Word and Outlook.
  • Apply
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