Advanced Business Analyst
Novo Nordisk A/S
Bangalore, India
6d ago

Advanced Business Analyst ServiceNow ITOM

Does your motivation come from challenges and working in a dynamic environment? Are you enthusiastic about understanding the business and bringing attention to key business challenges?

Then we might have the right position for you.

About the department

Global IT India was established in February 2010 as an integral part of Global IT in HQ. From the beginning in 2010, the unit has grown to 500+ employees till date.

The main role of Global IT India is to 'manage' IT, which includes System Management, Project Management, Infrastructure Management, Compliance Management, Security Management, Process Management and Vendor Management.

The position

As a product expert, you will be responsible for managing the quality of master data used on ServiceNow. The platform will act as a backbone for ITSM, CMDB (ITOM), HR Portal, Service Portal, Project Portfolio Management (ITBM), Events Management, Asset Management, Facilities Management and ticketing tool within Novo Nordisk.

Service Now is a corporate solution / system to manage ticketing, HR portal, Service Portal, ITOM, ITBM and ITSM process across all EVP areas and Service Now will provide effective ways to handle HR Module, IT support and delivery, including request, incident, problem, change, release, analytics, reporting, Asset and CMDB module.

You will be facilitating and Identify missing information on the master data tables and continuously monitor and improve the quality of the data such as Identify challenges surrounding the sourcing of data and improve the reliability of master data, CMDB and related tables, Collaborate with developers and architects to find and implement viable solution to current and future problems of master data management, Custodian of configuration items in the CMDB, Control the data quality of all CI’s and maintain their status in the system, Responsible for implementing audit processes and for maintaining the health of the CMDB, Responsible for linking the CMDB data within ITIL processes implemented in the organization

You will Maintain and generate reports that will help create transparency of IT landscape in the organization, create awareness of CMDB inside the organization and help train practitioners maintain CMDB


We would expect you to hold Bachelor or similar graduate degree field in Engineering, Computer Science, Business Administration combined with additional relevant IT and business experience

  • 10+ years of experience into IT industry or equivalent
  • 5+ years of expertise on asset management and CMDB in a large organization
  • 4+ years of experience in ITIL and ITSM processes
  • 4+ years of data management for an organization in a regulated industry
  • 2+ years of experience on ServiceNow
  • Considerable personal impact by demonstrating high integrity, flexibility in workplace, change adaptation and team player mentality
  • Strong communication skills including ability to communicate with global stakeholders at various organisational levels
  • Self-driven and motivated
  • High cultural sensitivity and comfortable working with different countries and cultures across multiple time-zones
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