Field Application Specialist- Guwahati
Cepheid
Kolkata, India
19h ago

Job Title : Field Application Specialist (FAS)

Job Location : Guwahati

POSITION SUMMARY :

FAS position is responsible for driving the Technical and Scientific knowledge in day to day activities working closely with Customers and commercial teams for providing the complete customer care solutions.

This position takes ownership in driving the customer and enhances the experience in using Genexpert Instruments and Assays available on the platform.

Implementing core Values of Danaher & Cepheid in day to day activities for successful results.

ESSENTIAL JOB RESPONSIBILITIES :

  • Assists the Sales team with pre- and post- sale technical activities with primary emphasis on growing the user base of diagnostic products.
  • Provides technical direction and support to customers on instrument operation, assay implementation, and maintenance of company products.
  • Establishes key matrix and successfully generates the revenue targets for the region allocated.
  • Makes technical presentations and conducts product demonstrations for customers. Works closely with Sales and Marketing, Technical Support and Service to identify and assess customer needs and provide high quality customer care.
  • Works on complex issues where analysis of situations or data requires an in-depth evaluation of variable factors.
  • Exercises judgement in selecting methods, techniques and evaluation criteria for obtaining results.
  • Creates formal networks with key contacts outside of area of expertise, involving coordination among groups. Acts independently to determine methods and procedures on new or special assignments.
  • Makes technical presentations and conducts product demonstrations for customers.
  • Works closely with Sales and Marketing, Technical Support and Service to identify and assess customer needs and provide high quality customer care.
  • Works on complex issues where analysis of situations or data requires an in-depth evaluation of variable factors.
  • Exercises judgement in selecting methods, techniques and evaluation criteria for obtaining results.
  • Creates formal networks with key contacts outside of area of expertise, involving coordination among groups. Acts independently to determine methods and procedures on new or special assignments
  • TRAINING RESPONSIBILITIES :

  • Complete all assigned and required training satisfactorily and on time
  • MINIMUM REQUIREMENTS :

    Education and Experience (in years) :

    Essential :

    Bachelor’s degree with 2+ years of related work experience ORMaster’s degree in field with 0-2 years of related work experience.

    Desired :

  • Approx. 5 years in Diagnostics
  • Masters in Biology / Biotechnology / Clinical Microbiology
  • Clinical Laboratory focus along with experience in molecular and microbiology techniques
  • Technical support and sales experience is must.
  • Molecular Biology and RT PCR concepts understanding is must.
  • Must have experience working in the field as this role requires a high degree of travel and is field based
  • Knowledge and skills :

  • Knowledge of Cepheid’s diagnostic testing products and market
  • Excellent technical presentation skills for group and one-on-one presentations
  • Integrates with the sales team in planning and executing account strategies, numbers driven approach.
  • Networks with the scientific community to grow the business
  • Project Management
  • Demonstrated ability to successfully lead a group
  • Excellent communication skills both written and verbal
  • Physical requirements / abilities :

  • Ability to lift 16 Kg
  • Other :

  • Results driven and self-motivated with a demonstrated ability achieve measurable goals
  • Ability to travel up to 80% with overnight stays (valid driving license)
  • English proficiency required
  • Teamwork, autonomy, availability, organizational awareness.
  • Valid driving license
  • PREFERRED REQUIREMENTS :

  • Master’s Degree with experience in Molecular Biology is an advantage
  • Diagnostic industry experience of 3-5 years
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