Reports to : Area Debt Manager / Regional DebtManager
Job Role and Responsibilities :
Engage withdelinquent customers for collections of legitimate dues
Manage variouschannels / partners used for debt servicing
Ensurecompliance of the laid down processes by the regulators and the bank for debtservicing
Provide timelyfeedback to superiors on the market dynamics and scenarios to enable businessdecisions
Collection anddebt servicing of delinquent customers for various banking products
Ensurecollection of payments from the clients on time
Ensure positivecustomer service experience in the process of collections and ensure highstandards of customer service
Product / Customer Handled :
Auto / Mortgage / Ruralclients
Skills and Competencies :
FunctionalKnowledge in the areas of banking products, policies, processes and procedures.
Communication / Interpersonal skills / Negotiation / Persuasive skills
Educational Qualifications :
Graduate / Post-Graduate with 8-10 years relevant work experience.