Debt Manager
ICICI Bank Ltd
Goa,Ahmedabad,Pune, India
2d ago

Reports to : Area Debt Manager / Regional DebtManager

Job Role and Responsibilities :

  • Engage withdelinquent customers for collections of legitimate dues
  • Manage variouschannels / partners used for debt servicing
  • Ensurecompliance of the laid down processes by the regulators and the bank for debtservicing
  • Provide timelyfeedback to superiors on the market dynamics and scenarios to enable businessdecisions
  • Deliverables :

  • Collection anddebt servicing of delinquent customers for various banking products
  • Ensurecollection of payments from the clients on time
  • Ensure positivecustomer service experience in the process of collections and ensure highstandards of customer service
  • Product / Customer Handled :

  • Auto / Mortgage / Ruralclients
  • Skills and Competencies :

  • FunctionalKnowledge in the areas of banking products, policies, processes and procedures.
  • Communication / Interpersonal skills / Negotiation / Persuasive skills
  • Analyticalability
  • Educational Qualifications :

  • Graduate / Post-Graduate with 8-10 years relevant work experience.
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