Product Support Analyst- India
Chennai India
1d ago

Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.

We are looking for an Product Support Analyst to join our Integration Services Operations team. You will be responsible for supporting workflows and projects aimed at improving the efficiency and growth of athenahealth’s interoperability network or backbone’.

But enough about us; let’s talk about you.

You are an excellent communicator with strong technical support experience. You maintain relationships with interface vendors and work on production support tasks as assigned and will actively collaborate with internal teams across different geographies withinathenaas and when required.

The Team : EDI Product Support team is responsible for maintaining, managing and supporting our national, cloud-based network leveraged by tens of thousands of providers to deliver the right information, at the right time, to the right place in the health care supply chain to coordinate care and improve healthcare.

The team provides coordination and technical guidance for all technical Support activities ensuring our client needs are satisfied by constructing strong business relationships between colleagues across Integration Services and athenahealth, managing these partnerships to ensure outstanding client satisfaction.

Job Responsibilities

Manage the transaction workflows and resolve complex issues related to patient’s eligibility, claim submission, claim status inquiry and remittance processing through direct communication with internal (athenahealth) and external (Insurance companies / Clearinghouses / Collection agencies) stakeholders.

Investigating and resolving issues in Payer EDI related work queues, including interfaces connectivity errors, rejected claims in Athena HOLD queues and missing response files.

Develop a comprehensive understanding of athenahealth’s back-office operations and how relationships between various teams and their workflows influence in complex problem solving.

Other duties as assigned by the EDI Product Support Manager necessary to help optimize and expand EDI operations.

Typical Qualifications

1-3 years’ work experience within US health care framework

Graduate in engineering, science, or commerce stream.

Fluency in both spoken and written English

Willingness and ability to work flexible hours to ensure substantial overlap with US-based teams (Morning / Afternoon / Evening / Night) shift timings

About athenahealth

Our Vision : To create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.

Our Location : Thisrole will be based in Chennai, India. Our Global Headquartersis located inWatertown, MA, just a few miles from Boston.

We have two other India locations in Bengaluru and Pune.

Our Culture : At athenahealth, our employees (or athenistas ) are committed to making healthcare smarter. Our success is dependent on the diversity, collective spirit, and contributions of our people, clients and partners.

We value teamwork and believe that the strength of our team comes from supporting each other and leveraging our specialized skills.

If you are looking for company that will enable you to work outside of your comfort zone to transform the healthcare ecosystem, athenahealth is the place for you.

Our Perks : Along with health & financial benefits, ourathenistasare offered a variety of perks that promote employee wellbeing such as commuter support and collaborative workspaces - just to name a few.

athenahealth partners with hospitals and ambulatory customers to drive clinical and financial results. We offer medical record, revenue cycle, patient engagement, care coordination, and population health services.

We combine insights from our network of more than 160,000 providers and approximately 117 million patients with deep industry knowledge and perform administrative work at scale.

For more information, please visit

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