Position at Ingram Micro
Managing user accounts across different platforms like Windows - Active Directory, UNIX, SAP, RACF etc. Handles User Accounts life cycle pertains to Global / Internal applications Tracks and follow up the requests till closure to ensure completion within agreed SLAs.
Mandatory to have, hands on experience in Creating / Administering user accounts and shared resources in Active Directory / Azure Active Directory
Mandatory to have, hands on experience in Exchange Management Console (EMC) : Creating / Managing Mailboxes, Groups Personal folders and other exchange properties.
Ability to troubleshoot / resolve issues related to security and permissions pertain to Active Directory and knowledge on group policy / delegation of rights.
Good understanding of ITIL processes and ITSM tools.
Working knowledge of ticketing system- Service Now, would be an added advantage. Basic understanding of SOX compliance : Impact and procedures.
Qualifications : Minimum of Bachelor’s degree in Computer Science or related field. .