Job Summary : Central Operations Manager will be part of the GDS Central Operations team. The team primarily perform the following interrelated functions Project / program / portfolio management of strategic & operations initiatives, Operations management, business analytics, stakeholder management and leadership event management.
Key responsibilities (analytical / decision making / supervisory)
Assist in managing the dynamic portfolio of strategic projects / programs by contributing to - identifying, conceptualizing and defining projects / programs, efficient structuring of portfolio to ensure - relevance of projects, clearly defined roles and responsibilities, delineate dependencies, timely reporting / review and visibility for management of project risks.
Manage assigned initiatives independently and efficiently to achieve its objectives within the defined scope and timelines.
Collaborate with the operations teams such as Finance, Risk Management, Talent, WES, Procurement, Information Technology teams to manage operational aspects of GDS.
Identify and resolve any operational issues by enabling them identify root causes and taking corrective actions in a timely manner.
Drive change management for GDS Operations by setting clear objectives and taking all relevant stakeholders into confidence.
Constant monitoring and tracking of GDS Operations related strategic deliverables. Collaborate with the Operations functions to generate GDS wide view of the issues / solutions / actions / deliverables.
Track and ensure timely and co-ordinated delivery / execution of deliverables / actions agreed with the leadership.
Collaborate with reporting / business analytics function to deliver insightful reporting, improve data integrity and management.
Utilize analytics to help the leadership team understand the context, evaluate various scenarios and help drive business performance.
Prepare periodic / ad-hoc high-quality deliverables including presentations, reports, analysis etc on a wide range of topics related to Operations, based on business requirement, which will be accessed across varied stakeholder groups including senior stakeholders within the firm
Develop and manage communications and collaborations with various internal and external stakeholders and GDS Operations Leadership for various purposes from time to time
Understand the business context / requirements and co-ordinate with multiple stakeholders to manage business events at varied scale across multiple geographies from time to time.
Constantly strengthen the understanding of GDS Operations, keeping abreast of the latest developments within and outside GDS and the industry in general and leverage the knowledge based on the evolving needs, expectations of the stakeholders and business imperatives
Build and maintain a very good working relationship within and outside the team and foster team work. Leverage IT collaborative tools to manage working with the virtual team efficiently.
Knowledge, skills and experience requirements :
Strong understanding of GDS Operations and its services and functions
Good project / program / portfolio management skills. Experience in managing multiple end to end complex strategic programs / leadership initiatives.
Good understanding of the functioning / experience in collaborating with various operations teams including Finance, Risk Management, Talent, Facilities, Information Technology etc.
Experience / involvement in preparing / analysing operations reports related to finance, Talent, Facilities, Risk etc
Flair to troubleshoot operational issues and finding creative solutions to drive the agenda forward
Excellence aptitude for quantitative and qualitative analysis to enable decision making. Hands on experience in analysing complex data and producing insightful reports.
Proficient in MS Excel. Experience / knowledge in working with tools like Power BI etc.
Effective verbal and written communications. Professional disposition and communication in meetings. Ability to conceptualize / visualize business solution to complex issues and deliver customized presentation, business collaterals articulating the solution to the executive level audiences.
Ability to prepare crisp and clear communication in various mediums such as emails, power point, word documents. Proficient in using power point, word and outlook.
Experience in independently managing events (meetings / conferences / seminars etc) in multiple locations
Personal traits :
Self-starter with the ability to prioritize and plan complex work in a rapidly changing environment
A team player. Ability to build good relationships with the stakeholders at varied levels.
Strategic thinker. Ability to look at the bigger picture and partner with key stakeholders to drive the direction of the business
Excellent listening, oral, written, presentation, communication and negotiating skills
Ability to function in a rapidly changing, heavily matrixed and often virtual environment
Culturally sensitive, capable of handling interactions with a global mindset
Qualifications, certifications and education requirements :
MBA or another relevant advanced degree from a top educational institution
Experience : 6-10 years
Certification Requirements : Project management certifications like PMP, PRINCE2 etc (not mandatory)