Process Developer - Collections
Headstrong
Gurugram
3d ago
source : Shine

Collect the delinquent amount from the customer over the phone or take promises from them on making the payment

Make collection calls to the customers, emailing / faxing invoices or getting hard copies mailed out to customers as per their requests also Reconcile orders to match customer books, including validating credits or debits and sending them to customer for collection or refund and Follow up on customer / internal disputes, customer questions and working between departments to get a resolution

Inbound & outbound calling

Provide payment plans basis customer requirement

Qualifications

Minimum qualifications

Graduate (in any stream)

Relevant experience

Strong Communication Skills (verbal and written)

Preferred qualifications

Good customer handling skills

High Energy level,

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