Service Delivery Manager

Cognizant

Noida, Uttar Pradesh, India

3d ago

Responsibilities :

Lead the team and ensure seamless delivery

Establish seamless connect with client engineering teams for quick problem resolution

Maintain cordial customer relationship and serve as the escalation point of contact

Ensure strict compliance to SLAs

Track allocation of tasks to associates as per client needs

Monitor and streamline escalations to L3 teams

Track milestones and report to client

Hire the right kind of resources, maintain team resource pyramid and keep attrition under control

Flexible to work across US / EU / India time zones

Assist in new projects planning, resourcing and ramp-up .

LI-SM7

Report this job

Thank you for reporting this job!

Your feedback will help us improve the quality of our services.