Remote Engineer
Agilent Technologies
Pune, IND-MH
6d ago

Job Description

Agilent inspires and supports discoveries that advance the quality of life. We provide life science, diagnostic and applied market laboratories worldwide with instruments, services, consumables, applications and expertise.

Agilent enables customers to gain the answers and insights they seek so they can do what they do best : improve the world around us.

Information about Agilent is available at www.agilent.com.

Join the Informatics Support Team for Agilent's Life Sciences and Applied Markets Group (LSAG) Software and Informatics Division.

This team supports the world's leading software for managing laboratory instrumentation, electronic content management, and business process workflows.

Our products provide a web based infrastructure for automation of the entire lab, from data generation through analysis and reports.

In addition to providing open platform architecture for automation of the entire lab, our software adds value to our instruments resulting in increased sales.

In this team your role will include :

  • Assisting Agilent front-line support teams to solve technical issues with informatics software OpenLab including today IT technologies : virtualization and cloud-computing, databases, networking and most chromatography techniques (GC, LC, MS and UV)
  • Managing product escalations during stressed situations when multiple Agilent people teams are involved or when difficult support issues are presented
  • Working directly with customers to solve technical and application issues with informatics software related to virtualization, clouds, databases, networking, and chromatography questions
  • Enabling Agilent personnel to implement informatics solutions at customer sites through in-depth presales activities and training courses developed and delivered by you
  • Documenting technical solutions to allow customers to better help themselves.
  • Working directly on development projects for new informatics solutions by documenting product design and implementation
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