Job ID : PRIMARY RESPONSIBILITY :
ITSM Expert responsible for managing the IT processes in accordance to client Service Management Model based on ITIL best practices.
He or she should be practitioner in the area, focused on core IT Service Management functions, including but not limited to areas such as Problem Management, Incident Management, Change Management, Configuration Management, Service Catalog, and Service Level Management.
Drives process evolution to develop and implement a continual service improvement cycle across all operational processes.
Re-engineer work flows for ITIL & Client Needs creating efficiencies and delivery standards for all IT Service Management stakeholders.
EXPERIENCE AND REQUIRED SKILLS :
ITIL v3 Foundations Certification required. Advanced training in ITIL service operations ITIL Expert Certification desired.
ITIL v3 Foundations Certification required. RESPONSIBILITIES :
This will include detailed tactical steps to drive the changes desired with clearly defined success criteria.
EDUCATION : Bachelor’s degree or equivalent combination of education and experience is required. ITIL certification as noted above required.
JOB COMPLEXITY : Works on problems of diverse scope where analysis of data requires evaluation of identifiable factors. Demonstrates good judgment and logic in selecting methods and techniques for obtaining solutions.
Interacts with senior internal and external personnel.
JOB COMPLEXITY : Shift 1 (India)
Shift 1 (India)
EMB2 - India - Bangalore Embassy Golflinks
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