Manager - Training
Practo
Bengaluru, IN
2d ago

Job Description

Training & Content specialist

Introduction :

What if, instead of a job, you had a mission? A mission to create the future of healthcare alongside a team of brilliant, passionate people, on a canvas that touches billions of consumers around the world?

It's what we do at Practo. Practo is made up of people from diverse backgrounds, united by our mission to help people around the world live healthier, longer lives by simplifying ways to be healthy.

Our culture revolves around first principles thinking that leads to daring ideas and we have the freedom and opportunity to turn these ideas into reality.

We are dedicated to improving healthcare access for everyone and leaving the world better than we found it.

Job Summary :

We are looking out for a high performing Training lead. This role is responsible for breaking down the Process SOP’s into modules, developing the content and executing the training effectively to achieve the desired outcome.

The incumbent will also be responsible for devising the strategy around training and onboarding of a Practo care surgeries Ops employee.

Work location : Bangalore

Role : Senior Manager

Training and Content

  • Train PCS Team members on the products & processes as per their specific function / department.
  • Develop detailed strategy for training of all new PCS Operations Team members in coordination with City Managers / Central Design team
  • Create, develop and maintain course materials, learner guides, hand-outs, reference materials etc.
  • Train PCS Partners (Receptionist & Doctors) across cities virtually (if required F2F training)
  • Serve as the primary trainer delivering quality learning experiences through adequate preparation, such as up-to-date facilitator material, participant guides and aids, etc.
  • Assess training effectiveness and awareness via tests, quizzes etc and maintain scores of all people. Using these audits and assessments for developing the improvement strategy working in collaboration with the different internal stakeholders.
  • Share all scores along with feedback to respective managers before PCS members joins the specific team / department.
  • Create, implement and practice the Practo way of onboarding one hundred percent, in letter and spirit
  • Ensure all Team members who undergo training understand and absorb the content of the training as intended.
  • Seek awareness about the Company’s vision, goals and plans and align thoughts and action towards the same
  • Research on the latest trends and happenings in the market with the idea of using them in training and content creation
  • Work with the medical, Process design and Operations team to develop and continuously improve the training modules, deliver content & training formats for different teams
  • Quality

  • Develop and deliver ongoing training and communication to all the FFH teams related to product specific changes and nuances.
  • Conduct regular evaluations to assess product knowledge & gaps.
  • Determine training needs for the PCS Operations team and partner members across clinics; observing gaps & implementation;
  • Closely interacting with Clinic staff & owners with City Heads.

    What you’ll need?

  • 7-9 Years of Experience as a content creator cum trainer delivering high quality training.
  • Education- Post Graduate from tier I / II institutes / Graduate from tier I institutes
  • Multi language Capability- English & Hindi is a must, regional language is a plus
  • Should be able to strategize training plans and execute it working with the stakeholders (External and internal)
  • Should have experience in identifying training needs with a view to improve the on ground KPI’s
  • Must Have’s :

  • Strong communication skills
  • Ability to speak and deliver content in multiple languages
  • Willingness to learn and implement new ideas
  • Should be a strong team player with proven track record of working with different kinds of people (eg : has to deal with Doctor’s nurses, Care coordinators, Call- Centre Executives, etc)
  • Preferred :

  • Candidate has a medical background / knowledge of surgical procedures
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