The Sr. Applications Analyst is responsible for designing, configuring, and supporting JDA (formerlyManugistics) Supply Planning applications (Fulfillment, Inventory Optimization, Master Planning) .
This individual functions as a lead business analyst in translating business requirements into system solutions, performs issue resolution for application users and provides detailed knowledge and thought leadership on information technology for Supply Planning solutions.
This position requires extensive experience with application development and support, a demonstrated ability in developing effective technology solutions and the ability to troubleshoot complex technical issues.
This individual must have a track record of delivering high quality solutions on- time and with a high level of customer service.
Work with business owners and users in clarifying needs and requirements for their technical issues related to the configuration, performance, and enhancements of their Supply Planning applications
Ensure the application is available and resolve second level support questions on the application
Bachelor's Degree in Business, Computer Science or equivalent experience
Experience and solid working knowledge of JDA's Fulfillment and Master Planning modules required
Minimum 5 years IT experience or heavy involvement in development and support of application development and configuration
Must have demonstrated strong verbal and written communication skills
Analytical and detail- oriented individual able to query and analyze data (PL / SQL skills a plus)
Understands the system development lifecycle process (understanding of SDLC and / or Agile a plus)
Superior customer service and communication skills are required, along with the ability to take initiative, follow through and lead by example
PC skills are required, along with the ability to learn and utilize new software applications
Able to work well with all level of employees
Ability to work with highly confidential information in a professional manner
Escalate application issues to JDA Support when necessary
Design of application security (users / roles / profiles)
Identify and coordinate data related issue resolution
Translate user business requirements and expectations into cost effective technical solutions which includes deliverables, work plans and project implementation requirements
Maintain consistent process and functionality documentation across all applications and its environment
Ensure compliance with configuration standards and procedures
Facilitate and participate in business process design workshops
Participate in integrated testing activities for implementation projects and initiatives
Lead application upgrades, patches and approve changes to the application system software or hardware
Review user procedures and training materials and conduct end user training classes
Maintain communication channels between all stakeholders in the business and IT,