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Are you the one we are looking for
We are inviting applications for the role of Process Developer, Procurement
We require someone with extensive knowledge and understanding of handling email inquiries from internal customers, as well as external vendors.
Delivering professional, effective, high quality service and assistance before, during, and after the customers requirements are met.
You will be responsible to research and resolve inquiries relating to Accounts Payable, Procurement Operations, Supplier queries and Product Ordering.
Follow up on customer interactions in a timely manner. Communicate with stakeholders to address issues and concerns. Finally, take action on feedback provided
Process purchase requisition and supplier-set up
Handling email inquiries from internal customers, as well as external vendors. Delivering professional, useful, high quality service and assistance before, during, and after the customers requirements are met
Keep records of customer interactions, recording details of inquiries, complaints, and comments, as well as actions taken
Develops communication between customers to have a smooth transaction
Ability to perform and resolve query of a customer to build a better relationship
Monitor generic email box for incoming queries and acknowledge them as per SLA
Keep track of all requests received, either through ticket or manual tracker, for efficiency and follow up purposes
Follow up with requesters / co-functional teams to provide quicker resolutions
Follow up with Suppliers / Vendors wherever required
Provide periodic updates to users / impacted parties on the status of the ticket / issue raised
Transfer / Raise inquiries to appropriate teams for resolution
Qualifications we seek in you
Graduation in Commerce (B.Com)
Relevant experience in Procure to Pay like Supplier Set-up or Procurement Operations or Accounts Payable
Excellent Communication Skills - Written and Spoken
Customer Management Skills
End to End understanding of Procurement activities to decide what needs to be dealt by Procurement and Accounts Payable process Helpdesk and other co-functional teams (e.g. AP, L2 Team etc.)
Proficient with MS Excel
Understanding of Procurement / Supplier Set-up Concepts
Familiarity with WorkDay and Coupa will be an added advantage