Process Developer-S2P
Genpact India
Hyderabad
4d ago
source : IndigoJobs

Job Description

With a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the world s biggest brands and we have fun doing it.

Now, we re calling all you rule-breakers and risk-takers who see the world differently, and are bold enough to reinvent it. Come, transform with us.

Are you the one we are looking for

We are inviting applications for the role of Process Developer, Procurement

We require someone with extensive knowledge and understanding of handling email inquiries from internal customers, as well as external vendors.

Delivering professional, effective, high quality service and assistance before, during, and after the customers requirements are met.

You will be responsible to research and resolve inquiries relating to Accounts Payable, Procurement Operations, Supplier queries and Product Ordering.

Follow up on customer interactions in a timely manner. Communicate with stakeholders to address issues and concerns. Finally, take action on feedback provided

Responsibilities

Process purchase requisition and supplier-set up

Handling email inquiries from internal customers, as well as external vendors. Delivering professional, useful, high quality service and assistance before, during, and after the customers requirements are met

Keep records of customer interactions, recording details of inquiries, complaints, and comments, as well as actions taken

Develops communication between customers to have a smooth transaction

Ability to perform and resolve query of a customer to build a better relationship

Monitor generic email box for incoming queries and acknowledge them as per SLA

Keep track of all requests received, either through ticket or manual tracker, for efficiency and follow up purposes

Follow up with requesters / co-functional teams to provide quicker resolutions

Follow up with Suppliers / Vendors wherever required

Provide periodic updates to users / impacted parties on the status of the ticket / issue raised

Transfer / Raise inquiries to appropriate teams for resolution

Qualifications we seek in you

Minimum qualifications

Graduation in Commerce (B.Com)

Relevant experience in Procure to Pay like Supplier Set-up or Procurement Operations or Accounts Payable

Excellent Communication Skills - Written and Spoken

Customer Management Skills

End to End understanding of Procurement activities to decide what needs to be dealt by Procurement and Accounts Payable process Helpdesk and other co-functional teams (e.g. AP, L2 Team etc.)

Preferred qualifications

Proficient with MS Excel

Understanding of Procurement / Supplier Set-up Concepts

Familiarity with WorkDay and Coupa will be an added advantage

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