User Experience (UX) Lead
Air View Building, Singapore
1d ago

Concentrix Tigerspike Singapore is a digital services company on a mission to improve people's lives through technology.

  • We are looking for an experienced UX Lead with outstanding research, strategy, and design skills; a passion for advocating a strong UX-led design approach;
  • who is excited to work alongside a talented group of innovators to create outstanding digital products.

    Concentrix Tigerspike in Singapore is located just a 5-minute walk from the Tanjong Pagar MRT station, right in the heart of the CBD area.

    With projects ranging from aviation, telecommunications, finance, and the government sector, our energetic team is always ready to take up any challenge with enthusiasm, enjoyment and healthy competitiveness to deliver the best products for our customers.

    We are a vibrant young office that boasts approximately 14 different nationalities. We enjoy weekly activities ranging from Badminton, Basketball to Futsal but what the team thrives and enjoys most is our Friday Quiz which usually ends up in friendly banter on the amount of Googling the team has done to win!

    You will

  • Lead the UX for client engagements and guide a project team of designers to create high-end, innovative UX solutions and experiences
  • Thrive in this fast-paced, ever-changing environment and should be comfortable with ambiguity.
  • Be a strategic thinker who has a solid understanding of research and design best practices
  • Be a leader within our experience design team, continually helping to refine and evolve our design process, staying up to date on the latest design and technology trends
  • Coach, recruit, support, energise, and ensure Tigerspike’s values are instilled within the UX team
  • Define and lead the creation of complex design solutions from user flows and concepts to detailed designs across multiple digital platforms (web, mobile, tablet, and other connected devices)
  • Be responsible for setting and driving UX policy and delivery standards within the design team while also focusing on leadership and communication throughout the team, stakeholders and clients, without losing that attention to detail
  • Provide mentorship and support to other designers across a full spectrum of experience levels
  • Work with the commercial team to interpret client briefs and establish the appropriate approach for new business opportunities
  • You have

  • 7+ years professional work within the Experience Design field, preferably in a consulting or agency setting
  • At least 3 years performing at a Senior UX Designer level
  • Expertise in experience design processes and methodologies
  • Client-facing presentation skills to include : confident ability presenting to clients at all levels; ability to tell a compelling story and guide them through the design ideas and recommendations to provide an overall design solution
  • Confident stakeholder management skills with the ability to present your work with clarity and confidence. Persuasion is important!
  • Proficiency in design and prototyping tools such as Figma, Sketch, InVision, etc.
  • Deep knowledge of design principles for iOS, Android and Web solutions (including Responsive Design and native applications)
  • Strategic thinking with a solid understanding of research and design best practices
  • A strong portfolio with demonstrated ability across the entire project process, ranging from user research, information architecture, design and usability testing.
  • Please provide examples of your approach, activities undertaken and deliverables produced

  • Experience working in an Agile environment - SCRUM / Kanban
  • Our benefits

  • Flexible work hours and remote work policy
  • Annual performance bonus
  • Health Insurance provided under AXA Smartcare
  • Optimum Monthly mobile bill expenses up to SGD120 per month
  • A generous annual allowance for training and development
  • An annual allowance to spend on your personal growth such as learning a new language, cooking classes or pottery
  • 20 days annual leave, increasing to 25 days annual leave per annum after 2 years of service, and 30 days after 5 years
  • 10 days of carers leave
  • The chance to collaborate with our other offices in Australia, UK, Europe, America, India and Latin America
  • Weekly Bootcamp / fitness activities (on hold)
  • Weekly Friday team lunches (on hold)
  • About Concentrix Tigerspike

    We’re a global digital services company, offering end-to-end expertise in strategic consulting, service and experience design, multi-platform engineering, and systems integration.

    We’re excited to announce that we’re now operating under the new name of Concentrix Tigerspike.

    We’ve been a part of Concentrix since 2017, helping our clients around the world create great customer and employee experiences.

    We’ve made this change to our name to more clearly show the evolution of our services and how they complement and strengthen the overall strategic offering of Concentrix.

    Our ownership and structure haven’t changed : we’re still the same, great team spanning 10 global offices - and our design-led approach and deep engineering capability continue to remain core to how we work.

    Our people are our culture and a huge part of what makes us unique. We recruit the best people and create small project teams, resulting in great chemistry between our teams and our customers that can solve even the toughest business problems.

  • We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, nationality, gender, sexual orientation, age or disability status.*
  • So what happens next?

    Once we've received your application, we'll give it as much attention as it deserves and you'll hear from us either way.

    If we think you could be a good addition to our team, we will give you a call and from there you'll cruise through our recruitment process.

    To all recruitment agencies

    Concenrtix Tigerspike does not accept agency resumes. Please do not forward resumes to our jobs alias, Concentrix Tigerspike employees, or any other organisation location.

    Concentrix Tigerspike is not responsible for any fees related to unsolicited resumes.

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