Sr. Executive - TT
Wipro Limited
Hyderabad, IN
3d ago
  • Training & Delivery on Communication Skills, Soft Skills and Culture
  • Training Needs Analysis
  • Communication coaching
  • Work on improvement projects
  • Roles & Responsibilities :

  • New Hire Communication Training ( Class room training)
  • Feedback & Coaching agents on Communication and spoken English.
  • Audits transactions for agents on the floor on a prescribed sheet defined by the client or TT
  • Give documented feedback as per the gaps identified in the audit.
  • Attend Weekly calibration calls with the client / internal to be attended as per calibration roster.
  • Conduct training sessions as per requirement under specified timelines.
  • Complete his / her certification process.
  • Performance Assessment of Trainees during tests
  • Database management, daily reports, and analysis
  • Qualifications :

    Graduate in any stream

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