User Assistance Developer 3
Oracle
Bangalore
8d ago
source : Hireejobs

Responsible for designing developing and maintaining user assistance and training documentation for Oracle applications Collaborate with multiple internal stakeholders to design our next generation of user assistance technology and implementing new embedded help delivery mechanisms that improve how technical information is delivered to our customers Work with development teams to implement code for new user assistance mechanisms Create a variety of user assistance for your assigned product which may include training courses certification exams documentation tutorials videos embedded help in UI sample code eBooks infographics following user assistance development processes templates and standards using various tools and systems Perform job task analyses and create user assistance design documents to identify common user tasks to be addressed through user assistance Collaborate with internal stakeholders to develop user assistance vision documents which will include the product use cases common tasks and user personas Recognize problems with and recommend enhancements for user assistance for group team and department and share with management Develop handson training course labs on a virtualization platform Create lab modules that include scripts plus other files needed for successful completion of the labs in creating training courses Participate in the validation testing of these labs to ensure delivery of a repeatable and predictable handson lab environment Respond to queries on help forums or mailing lists and act as Subject Matter Expert SME for assigned products Participate in internal tasks forces related to user assistance and other technical matters Participate in discussions at user assistance and feature team meetings Ensure best practices for usability of user assistance by involving SMEs and customers in user needs analysis Develop and review certification exam items Organize and teach course pilots and deliver trainthetrainer events to prepare instructors to teach the course Follow a prescribed learning plan to gain a thorough understanding of the products technical details and functionality Job duties are varied and complex utilizing independent judgment Demonstrate functional knowledge of Windows and Linux or UNIX Demonstrate understanding of four of the following technologies XML XHTML XSL DITA CSS DOM RDBMS CGI PHP REST Java servlets or XML schemas for user assistance types and information and learning architecture Possess a degree certificate or relevant industry experience Suggested majors include English technical writing communications instructional design software engineering or computer science Minimum of 5 years of user assistance development or relevant experience We are looking for a qualified candidate to fulfill the role of User Assistance Developer at Oracle The role relates to the Oracle Integration Cloud and SOA related products UA Developers currently in this role work with innovative PaaS technology DITAbased writing tools and welldefined processes to create leading technical publications tutorials and videos The target audience for our publications ranges from end users to system administrators The candidate should expect to work alongside a number of other professionals supporting a large development team To ensure success we need individuals who have solid organizing collaboration and technical skills By the very nature of working with disparate systems Integration software can be complex to develop understand and write We are looking for solid professionals who enjoy a fastpaced and dynamic environment and are eager to create great user content

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