Service Desk Analyst
Capgemini
Bangalore
5d ago
source : Shine

Global Service Desk 1 to 2 years

We are looking for Global Service Desk Analyst with 1 2 years of exp in Bangalore location

Role Description (Role & Responsibilities)

Responsible for service desk activities

Specification / Skills / Experience

Provide level 1 support by picking the phone calls & support for logging, tracking, Resolution and reporting of help desk incidents and service requests

The activities associated with restoring normal service operation as quickly as possible and to minimize the adverse impact on business operations, thus ensuring that the best possible levels of service quality and availability are maintained

Should also provide accelerated response to the executive users within the customer organization

Must be comfortable in taking inbound / outbound calls.

Graduation is Mandatory

Good to have ITIL V3 certified

Knowledge in BMC remedy will be an added advantage

should be ready to work in 24*7 shift

Location : Bangalore

Experience : 1 2 years

Primary Skills (Must have)

Strong communication

Secondary Skills (Nice to have)

Analytical Skills

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