Process Lead
4d ago
source : Shine strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online.

By giving customers more of what they want - low prices, vast selection, and convenience - continues to grow and evolve as a world-class e-commerce platform.

Amazon's evolution from Web site to e-commerce partner to development platform is driven by the spirit of innovation that is part of the company's DNA.

As a member of Amazon s IN / APAC Exits Team within HR Services, the Process Lead will provide assistance / guidance to the members of the exits teams

The Process Lead will be responsible to -

Provide floor support to team members and assisting with day to day production

Be the first point of contact for team / customer / stakeholder for queries and escalation

Collaborate with team members to improve standardized documents

Manage overflow capacity and meet deadlines

Work with multiple stakeholders to gain alignment, develop, and deliver process improvements.

Work effectively with leaders at all levels within the HR community to ensure on-time delivery.

A successful candidate will have experience working in a high volume environment, strong people management skills, excellent communication skills, and must have the ability to partner with stakeholders to improve solutions.

The Process Lead will need to have a high level of ownership and accountability.

As a member of the IN / APAC Exits Team, the Process Lead will be expected to manage confidential and sensitive employee information and adhere to strict confidentiality standards.

The Process Lead will have to communicate to Managers on data findings and escalations while demonstrating highest degree of discretion and confidentiality., Basic Qualifications

3+ years of experience in HR domain, preferably in HR Services

Superior attention to detail

Ability to prioritise and action on work with minimal guidance

Aptitude for working independently with excellent problem solving skills

Strong Ownership, Bias for Action, Earn Trust, Insist on the Highest Standards, and Customer Obsession

Proven experience working with Windows, Word, Excel, and PowerPoint

Ability to identify areas of improvement and think out of box to provide solution

Preferred Qualifications

Should be flexible for 24 / 7 shifts

Experience in IN / APAC would be preferred

Amazon is an equal opportunity provider.

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