Production Support Analyst
JPMorgan Chase & Co
Bangalore EastBangalore East, KA, IN
14d ago


Chase Consumer & Community Banking serves nearly 66 million consumers and 4 million small businesses with a broad range of financial services, including personal banking, small business banking and lending, mortgages, credit cards, payments, auto finance and investment advice.

Our 129,000 employees serve our customers in 57.5 million households by following Chase's Five Keys to a Great Customer Experience.

Chase is a leading provider of merchant services, offering proprietary platforms that enable integrated solutions for all payment types, including credit, debit, prepaid stored value and electronic check processing as well as digital, alternative and mobile payment options.

Job Description :

As a Technical Operations Analyst, you will be responsible for Level 1 monitoring and support. You will serve as liaison between Operations and the support groups.

Make recommendations for automation of repetitive tasks, creating business cases for Development groups to provide needed tools and enhancements.

Document and train staff for future support.

Key Responsibilities :

Research issues escalated from Merchants, Operations internal system alerts, Help Desks, Support Groups and other departments.

Provides accurate problem identification, ticket documentation and customer / vendor dialogue

Documents small-to medium-scale projects and delivers presentations with minimal supervision

Provides activity, progress and status reports to management and keeps management posted of any critical issues

Follow escalation policies and procedures

Perform Ad Hoc service requests and manual workflow activities.

This position is anticipated to require the use of one or more High Security Access (HSA) systems. Users of these systems are subject to enhanced screening which includes both criminal and credit background checks, and / or other enhanced screening at the time of accepting the position and on an annual basis thereafter.

The enhanced screening will need to be successfully completed prior to commencing employment or assignment.

Basic Qualifications :

Minimum 3+ years of overall professional experience in an large-scale, high availability, fast paced, distributed environment.

Minimum 2+ years’ experience in a technical lead or support management role.

Minimum 3+ years’ experience with Tandem batch processing, including submitting jobs and validating data.

Two (2) to five (5) years’ experience in UNIX operating system functionality. UNIX administrative skills a plus

Two (2) to five (5) years knowledge mainframe and / or tandem platforms

One (1) to five (5) years’ experience using scheduler software such as Control-M, CA-7 and / or Netbatch.

Basic knowledge of networking technology

Strong interpersonal skills, including verbal, written, and listening skills with the ability to influence and lead others.

Self-Starter with the ability to identify, troubleshoot, and skilled in problem solving and decision making.

Proven ability to multi-task, prioritize and attention to detail in a fast paced ever changing environment.

Ability to interact with individuals on all organizational levels.

Establishes strong working relationships with team members and across functions.

Ability to communicate with technical and non-technical customers.

Able to work under pressure to resolve issues affecting the production services.

Excellent analytical skills.

Preferred Skills :

Good project management skills.

Two (2) or more years of experience with Excel, Word, Access, Visio, and PowerPoint

Two (1) to five (5) years knowledge of relational databases

One (1) to five (5) years using Unix scripting such as ksh and perl

Two (2) to five (5) years knowledge of mainframe and / or tandem platforms

One (1) to five (5) years’ experience with file transfer software such as SNDM & SFTP

Understanding of monitoring tools a plus.

Experience in Payment processing / Cards industry a plus.

When you work at JPMorgan Chase & Co., you’re not just working at a global financial institution. You’re an integral part of one of the world’s biggest tech companies.

In 14 technology hubs worldwide, our team of 40,000+ technologists design, build and deploy everything from enterprise technology initiatives to big data and mobile solutions, as well as innovations in electronic payments, cybersecurity, machine learning, and cloud development.

Our $9.5B+ annual investment in technology enables us to hire people to create innovative solutions that will not only transform the financial services industry, but also change the world

At JPMorgan Chase & Co. we value the unique skills of every employee, and we’re building a technology organization that thrives on diversity.

We encourage professional growth and career development, and offer competitive benefits and compensation. If you’re looking to build your career as part of a global technology team tackling big challenges that impact the lives of people and companies all around the world, we want to meet you

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