Apps System Engineer 6
Wells Fargo
Bengaluru, Karnataka, India
4d ago

About Wells Fargo

Wells Fargo & Company (NYSE : WFC) is a leading global financial services company with $2.0 trillion in assets and offices in over 37 countries.

Founded in 1852 and headquartered in San Francisco, Wells Fargo provides asset management, capital raising and advisory, financing, foreign exchange, payments, risk management, and trade finance services to support customers who conduct business in the global economy.

At Wells Fargo, we want to satisfy our customers' financial needs and help them succeed financially. We also value the viewpoints of our team members and encourage them to be their best.

Join our diverse and inclusive team where you will feel valued and inspired to contribute your unique skills and experience.

We are looking for talented people who will put our customers at the center of everything we do. Help us build a better Wells Fargo.

It all begins with outstanding talent. It all begins with you. Learn more at our International Careers website .

Market Job Description

About Wells Fargo

Wells Fargo & Company (NYSE : WFC) is a diversified, community-based financial services company with $2.0 trillion in assets.

Founded in 1852 and headquartered in San Francisco, Wells Fargo provides banking, insurance, investments, mortgage, and consumer and commercial finance through more than 8,500 locations, 13,000 ATMs, the internet (wellsfargo.

com) and mobile banking, and has offices in 42 countries and territories to support customers who conduct business in the global economy.

With approximately 273,000 team members, Wells Fargo serves one in three households in the United States. Wells Fargo & Company was ranked No.

25 on Fortune's 2017 rankings of America's largest corporations. Wells Fargo's vision is to satisfy our customers' financial needs and help them succeed financially.

News, insights and perspectives from Wells Fargo are also available at

Wells Fargo Stories

About EGS (Wells Fargo India Solutions)

we are hiring for a position in EGS Delivery in India. EGS stands for Wells Fargo's Enterprise Global Services. We are a critical component of the Wells Fargo strategy to leverage distinct advantages of a global environment.

Legally, we are known as Wells Fargo India Solutions. Currently we are 10000+ strong team members with 2 locations (Bangalore and Hyderabad) in India and 1 center in Manila.

Department Overview

Payments, Virtual Solutions, and Innovation / Community Bank Technology within the Enterprise Information Technology business provides strategic technology solutions to the both the PVSI and Community Banking lines of business, including application design, development, and support.

About the Role

you will work to Operational Applications team in Enterprise Contact Center technologies (ECT) of Community Banking Technology.

Responsibilities

Completes end to end call flow analysis and documentation on all incoming requests to ensure traceability of impacts to CTI platforms to include Call Routing and Softphone / End-points.

Represents CTI / Tel / Softphone across the platform base in major project planning efforts with the ability to evaluate line of business current state and desired future capabilities, identify gaps or issues, recommend opportunity areas, determine potential timing and sequencing of improvement initiatives and support business case development to define the costs and benefits of proposed solutions.

Will provide custom development of CTI Routing solutions within the Cisco UCCE and Genesys CTI platforms. Utilize experience of contact center systems such as multi-site call routing, Automated Call Distribution (ACD), Interactive Voice Response (IVR), Computer Telephony Integration (CTI), Workforce Management (WFM), and multi-contact routing solutions of email, and web chat.

Essential Qualifications

Must be a college graduate with B.A. / B.S. College Degree preferred major in Computer Science and / or MIS (Management Information Systems) / Engineering graduate.

6 to 8 years experience with the full suite of Contact Center technologies in a converged network environment with an emphasis on Genesys, UCCE, and / or other CTI and Call Routing platforms, preferably in a large financial services environment

Demonstrated technical competency and proficient in English language.

Desired Qualifications

Genesys 8.x CIM (Customer Interaction Management) in Linux OS Platform

Interaction Routing Designer (IRD)

CME Transaction Lists Objects

GVP (Genesys Voice Portal)

InfoMart Reporting platform

URS and Tservers Log Analysis and Troubleshooting

CME, SCI, CCPulse, Licence File Migration Flexlm

SIP Server, VOIP IPT Platform

Skill Based and Multi Site Routing

Basics of Unix Scripting and commands for Log Analysis

Genesys Universal Softphone (IWD) Knowledge

We Value Diversity

At Wells Fargo, we believe in diversity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national or ethnic origin, age, disability, religion, sexual orientation, gender identity or any other status protected by applicable law.

We comply with all applicable laws in every jurisdiction in which we operate.

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