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With 513,000 people serving clients in more than 120 countries, Accenture brings continuous innovation to help clients improve their performance and create lasting value across their enterprises.
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Key Responsibilities : A-L1 / 15 247 application support to our client their customers for a net and MS SQL Server based application suiteB-To ensure application and its components are up and running all timeC-To monitor issues and perform SOPs to resolve issues immediately or escalate to next level of support or reassign to the appropriate teams as requiredD-To respond to customer requests via different channels like chat, email, ServiceNow call To handle Incidents, Service requests change requests assigned
Technical Experience : A-Experience in understanding and executing SQLsB-Exposure to application support processes including ITILC-Good to have Knowledge of PL / SQL, net, Microsoft Azure Monitoring tools like Splunk, Grafana, Dynatrace,etc
Professional Attributes : A-Good communication skillsB-Flexibility to work in different shifts in a 247 model as well as change of shifts when the project requires C-Good planning of leaves
Educational Qualification : BE BTECH MCA
Additional Information : A- Good communication skillB-Shift timing 24-7 support Timings
15 years of full time education
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