Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day.
In doing so, we create life-changing innovations that impact billions of lives around the world. You can help us to achieve our mission.
With over 12,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of the Microsoft end-to-end customer experience.
This newly expanded organization reflects the Microsoft ambition to be known as a customer experience company, ensuring our Microsoft mission to empower every person and every organization on the planet to achieve more is enabled by delighting customers and consistently exceeding their expectations in every interaction through a connected customer experience.
Microsoft has a tremendous opportunity to exceed customer expectations and drive greater customer loyalty and trust, which leads to greater satisfaction, retention, and growth.
The CE&S organization is looking for people with a passion for delivering customer success to help us build a future where customers come to us, not only because we provide industry-leading products and services, and also because we provide a differentiated and connected customer experience that is rooted in our commitment to delivering on customer outcomes.
Escalation Engineers (EE) investigate and solve critical, complex, and highly technical issues using mostly code-level techniques - like trace and source code analysis, debugging tools, reverse engineering techniques and other sophisticated diagnostic tools.
EEs are responsible for driving Product Engineering engagement. They handle highly complex politically charged and financially important cases through collaboration and conflict resolution skills and act as key collaboration point for support teams.
In this role you will become world best in your area of expertise. Besides technical talent, we are looking for people who thrive under challenging circumstances and engage in difficult situations while they learn.
It’s your chance to :
This can include a range of potential work item categories; such as self-healing mechanisms, transparency, automation, and / or increasing the capabilities of Azure Open Source DB Cloud Services.
At the same time, individuals should be capable and prepared to occasionally engage directly with customers to help facilitate incident resolution as appropriate.
Key Responsibilities :
As an Embedded Escalation Engineer (EEE), you will be an important member of the Customer Service and Support (CSS) Data and Enterprise Cloud Support Engineering Team and a virtual member of the Azure Open Source Database team Product Groups.
You will have the following key responsibilities :
This can include a range of potential work item categories; such as self-healing mechanisms, self-serve, transparency, automation, and / or increasing the capabilities for Azure support.
These strategic areas of focus will target our highest impact pain points for our partners, customers and team members.
English Language : fluent in reading, writing and speaking.
Interested in being on the cutting edge of Cloud Services? Then come join Microsoft as an Embedded Escalation Engineer (EEE) working with Azure Open Source Database team and related technologies.
We are building an engineering team within support to be the differentiator in the marketplace and need the best and brightest to take our Database Cloud solutions to the next level.
We are specifically looking for skills in Azure Open Source Databases (Azure Database for MySQL, Azure Database for Maria DB, Azure Database for PostgreSQL)
Beyond extensive technical and product focus, this role requires the ability to frame and communicate issues and recommendations clearly and concisely, show exceptional attention to detail, and demonstrate the ability to build broad relationships with the right influencers, leveraging those relationships to impact key business results.
The successful candidate will have a solid understanding of the competitive landscape and use this understanding to influence decision makers in both support and the SQL Engineering Groups.
To be successful in this role, the following skills and experience is desired :
Required Qualifications :
o Microsoft Azure Platform :
o Cloud Computing
o Microsoft Azure architecture and its components (Fabric, Compute, Storage, RDOS, Management Portal)
o Azure Open Source Databases (Azure Database for MySQL, Azure Database for Maria DB, Azure Database for PostgreSQL) and Microsoft SQL Cloud (Azure SQL DB)
o Experience with Data Integration solutions and services
o Experience with Open Source technology preferred
o Experience with C#, JAVA, .NET, PowerShell, CLI, SQL
o Service engineering and / or DevOps experience at internet scale involving user data and / or software development for an enterprise level product
Preferred Qualifications :
These requirements include but are not limited to the following specialized security screenings : Microsoft Cloud Background Check : This position will be required to pass the Microsoft Cloud background check upon hire / transfer and every two years thereafter.
Soft Skills :