Lead Quality function for a BPO division Electronic Content Management, Publishing, Legal, BFSI.Identify opportunities for taking up Quality Improvement Projects at Global level, co-
ordinate amongst all Operations and Technology functions and successfully lead the projects using proven TQM tools and techniques.
Capable of close interactions with overseas customers for precise understanding of specifications and expectationsBuild & mentor teams across company on Quality methodologies and inculcate Quality mindset across organization.
Implement customized Quality Management System practices.Ability to quickly grasp the Business specific requirements / rules.
Strong inter personal skills and cross coordinating abilities.Should have conceptual clarity on the various Quality and Management tools.
Experience in Quality Management Systems implementation & sustenance.Effective communication and articulation abilities, with experience of direct working with overseas customers.