Support Engineer
Microsoft
Bangalore
6h ago
source : Shine
  • The EMS Support team will be responsible for delivering Exchange Server support for all Microsoft customers. Utilizing knowledge of the customer environment, they will deliver timely and high quality incident resolution focusing on root cause analysis, prevention, and knowledge transfer.
  • They will effectively manage cases and sub-cases to ensure timely and high quality communication with customers and resolution of all issues.

  • Communicate with corporate customers via telephone, email, and other electronic communications regarding problems.
  • Analyze problems and develop solutions to meet customer needs; may involve writing custom code.
  • Participate in case triage meetings to share knowledge with other engineers and develop efficient customer solutions.
  • Write technical articles and sample programs for Microsoft's knowledge base.
  • Critical Exposure areas;
  • Experience on Exchange Server
  • General Administration Concepts
  • Trouble shooting skills
  • Reporting to : Team Manager
  • The position requires working in Morning / Evening shift and provides VOICE-BASED SUPPORT
  • Experience of Exchange Server (2000, 2007, 2010, 2013) with active directory.
  • Designing Implementation and Administration of MS Exchange server 2000,2007,2010,2013
  • Migration from Exchange 2003 to Exchange 2007 & Exchange 2013
  • Good General Administration Concepts.
  • Backup and disaster recovery
  • Routing / Mail Flow and Set up Installation concepts.
  • Troubleshoot issues both at the client (Microsoft outlook) and server side.
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