Customer Support executive
Flat Incubator
Pune, India
13h ago
source : Cutshort

ms Flat Incubator is a mobile internet company which provides tools and Content Service to users worldwide.

Our Vision is to become the top incubator and give equal access to services for everyone.

To incubate more products or services our users need & help more talents / startups to succeed. Job SummaryWe are looking for a qualified Customer Service Representative to join our gaming team.

  • Our ideal candidate is an experienced CSR who is who will assist our customers by providing product and service information;
  • acts as a liaison between customers and companies, assists with complaints, account questions, and other queries; and resolves product and service problems.

    Â Job Role & Responsibilities : Maintaining a positive, empathetic and professional attitude toward customers at all times.

    Responding promptly to customer inquiries.Communicating with customers through various channels.Acknowledging and resolving customer complaints.

  • Knowing our products inside and out so that you can answer questions.Provide excellent customer care, need to have strong verbal communication skills to respond to customers through phone call or live chat;
  • Keeping records of customer interactions, transactions, comments and complaints.Communicating and coordinating with colleagues as necessary.

    Providing feedback on the efficiency of the customer service process.Ensure customer satisfaction and provide professional customer support.

    Â Required Qualification : College diploma or equivalent.Ability to stay calm when customers are stressed or upset.Good using computersï¼ MS Excelã Google sheet, MS Wordï¼ .

    Experience working with customer support.Active person with high responsibility. Job Type :  Full-timeJob Location :  Pune , Maharashtra Skills : - Customer Support, Customer Service, Technical support, MS-Excel and MS-Word

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