Senior Associate
Amazon.com
Bangalore, KA, IN
1d ago
  • Assist sellers / vendors to get well versed with various Amazon tools and provide onsite and office support for catalog creation, listing products, shipment related issues etc.
  • Guide & help seller for completing onboarding formalities & train them on internal tools.
  • Handle various types of cases related to inbounding, product issues and customer complaints
  • Provide required inputs to seller to manage customer feedbacks
  • Co-ordinate with sellers / vendors & internal teams for Catalog creation & product imaging.
  • Review Amazon catalog for content quality based on pre-defined guidelines & co-ordinate with internal team to fix the issues for better customer experience
  • Document processes & regularly update existing Sops
  • Review & suggest SOP changes required if any to the team basis input from Category managers
  • Handle various sets of daily, weekly and monthly business reports
  • Onboard new processes if required as per the business needs
  • I. Skills

  • Excellent written and oral communication skills in English
  • MS Excel proficiency ability to mine voluminous data for specific detail
  • Strong analytical skills
  • Strong interpersonal skills
  • Excellent listening skills
  • Excellent data accuracy skills, eye for detail, and commitment to meet deadlines
  • II. Critical Qualities / Characteristics

  • Pace of implementation and consistency in performance
  • Willingness to take initiatives and additional responsibilities
  • Willingness to travel
  • Commitment and completion factor
  • Peer respect - establish and maintain cooperative working relationships
  • Creative and analytical problem solvers with passion for operational excellence
  • Identify areas of possible process improvements
  • III. Ability to

  • Multi task in a fast paced environment
  • Operate in the system with speed and accuracy necessary to meet Amazon standards
  • Handle stressful situations, maintain composure, and communicate clearly with both internal and external stakeholders
  • IV. Operations

  • Meet and interact with sellers / vendors for initial process setup
  • Flag possible escalation, dive deep to recommend and implement corrective actions
  • Flag any updates received from stakeholders on process to Team Lead / Manager
  • Be part of client calls to raise challenges, lead, and document conference discussions
  • Audit tasks assigned to junior associates and report quality metrics
  • Train new staff and give feedback to the training team
  • Understand the processes across teams & work towards improving the same along with process experts
  • Bachelor’s degree in any discipline
  • 2 - 4 years of experience in data-driven business operations processes where associates are required to handle large volume of data as part of their daily tasks and take decisions based on analysis of such data
  • Experience working on process improvement processes like Six Sigma, Kaizen etc. is a plus
  • Bachelor’s degree in any discipline
  • 2 - 4 years of experience in data-driven business operations processes where associates are required to handle large volume of data as part of their daily tasks and take decisions based on analysis of such data
  • Experience working on process improvement processes like Six Sigma, Kaizen etc. is a plus
  • Retail experience
  • SQL knowledge
  • Apply
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