ITS Internal Websites and Social Network Service Product Owner
Sanofi
Mumbai, India
5d ago
source : Wizbii
  • Act as primary point of contact to service recipients for escalation purpose
  • Monitor the service recipients satisfaction
  • Publish return of experience reports to service owner for enhancement and improvement purpose
  • Identify and propose service improvements opportunities
  • Advise service recipients on best practices to maximize the benefit of the existing service
  • Accountable for day-to-day service delivery for the related service components (i.e application, solution, platform, processes)
  • Ensure the set up and monitoring of the operational activity according to agreements with the service recipients and governance representatives
  • Report on service delivery performance ; raise alerts when KPIs are not met
  • Monitor, Analyze and keep ticket pipeline at the agreed level
  • Key contributor of continuous improvement activities in case of SLA breach
  • Coordinate contributors activities involved in Service Delivery
  • Ensure for capacity planning providing right inputs to operational teams
  • Ensure integration and implementation of Service evolutions and enhancements
  • Contribute on Service Contract setup and reviews according to with Service owner guidance
  • Provide tangible inputs to design and improve the Financial Model of the Service
  • Feed and contribute to the Service Line review
  • Ensure the right configuration and settings of ITSM tools
  • Responsible for security and regulatory compliance
  • At Sanofi diversity and inclusion is foundational to how we operate and embedded in our Core Values. We recognize to truly tap into the richness diversity brings we must lead with inclusion and have a workplace where those differences can thrive and be leveraged to empower the lives of our colleagues, patients and customers.

    We respect and celebrate the diversity of our people, their backgrounds and experiences and provide equal opportunity for all.

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