Vertafore - Cloud Desktop Support Manager - Active Directory/DNS/DHCP (12-20 yrs) Hyderabad (DevOps)
Hyderabad, India
11h ago
source :

Job Description :

  • Vertafore is seeking a Manager for Cloud Desktop Support.
  • The primary function of this position is to manage a team that supports customers that run Vertafore Desktop as a Service (DaaS) cloud environments.
  • The team will handle more complex issues and support escalations.

  • This is a Swing Shift position, managing a team that will be working within the 8 am to 8 pm Eastern timezone.
  • Support customers infrastructure at Amazon AWS environment
  • Support customers email system at Office 365 environment
  • Setup and support Microsoft products - Active Directory, DNS, DHCP, Group Policy and Microsoft Office Products
  • Configure and maintain Firewalls and VPN connections
  • Work with Antivirus solutions
  • Willingness to work closely with end-users to troubleshoot local hardware and peripheral devices
  • Applies quality control and quality assurance principles
  • We are looking for a strong Manager of Cloud Desktop Support that has :

  • A strong focus and understanding of continuous improvement
  • 3-5 years of professional experience as a Desktop Support Manager
  • Experience managing operational issues
  • Excellent problem-solving / troubleshooting skills
  • Ability to create a fun, fast-paced, motivating and rewarding environment for their teams and the organization
  • Ability to attract, build and retain a highly engaged and capable development team that can deliver on our technology and business strategies
  • Strong people management skills : attracting, retaining, inspiring and growing individuals; demonstrate a passion for people development and mobility
  • Amazon Web Services experience : VPC, EC2, Route53, Amazon WorkSpaces
  • Office 365 tenant experience : Setup, migrations, and maintenance
  • Microsoft : Windows 10, Windows Server 2012 / 2016 / 2019, Office products
  • Firewall experience : Cisco ASA and Fortinet Fortigate
  • Wireless experience : General wireless knowledge
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