Understanding customer’s requirement problem and providing solution.
Assisting and guiding customer in using our product.
Communicate effectively with individuals / teams in the program to ensure high quality and timely expedition of customer requests.
Contribute ideas on ways to resolve problems to better serve the customer and / or improve productivity.
Participate in activities designed to improve customer satisfaction and business performance.
Prepare customer correspondence.
Manage customer expectations. Offer solutions to basic customer issues.
Bachelor’s degree (IT preferable )
Good clarity over telephonic communications, with proficient attention to detail
Courteous with excellent customer service orientation
Excellent command over verbal and written English
Promptness in responding to customers with singular focus on quality and paying attention to details
Experience 2 to 6 years.
Good communication skills.
IT industry knowledge.
Excellent knowledge in Excel