Req ID : 99034
NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
We are currently seeking a Messaging Senior Specialist to join our team in Noida, Uttar Pradesh (IN-UP), India (IN).
Strong SME knowledge of Exchange 2007 to 2016 Exchange, Office365 Unified Communications, Windows OS, Active Directory, LDAP and AD Azure
Knowledge of Server and Networking principles pertaining to enterprise environment
Performs maintenance on existing operating systems.
Evaluates, engineers, tests, recommends, and implements secure infrastructures.
Acts as a resource for system escalation issues.
Documents platform standards and processes for ongoing operations.
Gathers business requirements for system design and validates recommended solution for Change Management.
Schedules and coordinates installation and maintenance of software / hardware on the network and ensures compatibility of all communications and computer hardware / software.
Performs root cause analysis on failed components and implements corrective measures.
Provides ongoing information to leadership, customers, and peers regarding enhancements, innovations and solutions.
Responsible for following company specific systems engineering standards.
Acquisitions : Add acquisitions’ messaging environment under NTT Data Services, planning, development and sustaining included in this process.
Executive support escalations : 20-30% time consuming work per week most client / outlook, remote access, troubleshoot, feedbacks.
RCA for high severity issue, CRQ Deployments during weekends and holidays.
On Call Support : shift for all required work and done during weekends.
Provide Technical Documentation and training to L1 and Service desk.
Lead operation resource for internal and external projects : represent Messaging and Collaboration team, following project assignments and schedules.
About NTT DATA Services
NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services.
We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.
NTT DATA Services is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, gender, disability, age, veteran-status, sexual orientation, gender identity, or any other class protected by law.