Messaging Senior Specialist
NTT DATA Services
Noida, UP, IN
2d ago

Req ID : 99034

NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Messaging Senior Specialist to join our team in Noida, Uttar Pradesh (IN-UP), India (IN).

  • Strong SME knowledge of Exchange 2007 to 2016 Exchange, Office365 Unified Communications, Windows OS, Active Directory, LDAP and AD Azure
  • Knowledge of Server and Networking principles pertaining to enterprise environment
  • Performs maintenance on existing operating systems.
  • Evaluates, engineers, tests, recommends, and implements secure infrastructures.
  • Acts as a resource for system escalation issues.
  • Documents platform standards and processes for ongoing operations.
  • Gathers business requirements for system design and validates recommended solution for Change Management.
  • Schedules and coordinates installation and maintenance of software / hardware on the network and ensures compatibility of all communications and computer hardware / software.
  • Performs root cause analysis on failed components and implements corrective measures.
  • Provides ongoing information to leadership, customers, and peers regarding enhancements, innovations and solutions.
  • Responsible for following company specific systems engineering standards.
  • Acquisitions : Add acquisitions’ messaging environment under NTT Data Services, planning, development and sustaining included in this process.
  • Executive support escalations : 20-30% time consuming work per week most client / outlook, remote access, troubleshoot, feedbacks.
  • RCA for high severity issue, CRQ Deployments during weekends and holidays.
  • On Call Support : shift for all required work and done during weekends.
  • Provide Technical Documentation and training to L1 and Service desk.
  • Lead operation resource for internal and external projects : represent Messaging and Collaboration team, following project assignments and schedules.
  • About NTT DATA Services

    NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services.

    We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.

    NTT DATA Services is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, gender, disability, age, veteran-status, sexual orientation, gender identity, or any other class protected by law.

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