Sr. Technical Consultant
Orange Business Services
India
18d ago

about the role

  • Strong team player skills.
  • Effective customer communication.
  • Ability to handle complex situations (internal and customer facing).
  • Expert level in the integration and implementation of unified communications services
  • Advanced level in at least one additional digital domain(s).
  • Strong technical skills around telecommunications / IT solutions and services in general / university degree in Communications systems / or Computer Science or equivalent.
  • Minimum of 6 years related work experience in customer facing organizations within the ICT industry (channels, local representations working directly with customer IT management).
  • Fluent in English
  • Understand market trends, technical and business issues associated with the ICT industry.
  • Excellent business and commercial understanding.
  • Financial management capabilities (P&L, TCO, ROI, )
  • Must have consultancy and service delivery experience in the ICT industry.
  • about you

  • Very strong technical knowledge and / or experience in unifed communications related services
  • Unified Communications and related services :
  • Telephony (dial plan, On-Net, Offnet calls, PSTN, SIP trunking, gateway, Attendant console, etc..)
  • Cisco Unified Communications high scale multi-cluster design, including SME and ExpressWay integration
  • Cisco Unified Contact Center Enterprise and Express design and implementation, including business requirements analysis and translation to operational design
  • Cisco Telepresence cluster design, including MCU, Conductor & TMS / TMSXE integration
  • Cisco Jabber & WebEx cloud service integration
  • Verint Voice Recording
  • Mind CTI call accounting software
  • Fax server design and deployment experience
  • Kurmi provisioning tool
  • Certificates / PKI / Authentication / Encryption : experience generating and applying certificates, designing systems with mutual authentication
  • Active Directory and SSO integration
  • Polycom video (Group series, HDX, etc..), Video desk client (Skype for Business)
  • Data networking : solid knowledge of LAN, WAN technologies and associated QoS
  • Linux server base administration knowledge
  • VMware (ESXi, vSphere base usage)
  • department

    Sales & Marketing Asia Pacific

    Orange Business Services manages and integrates the complexity of international communications, freeing our customers to focus on the strategic initiatives that drive their business.

    Our extensive experience and knowledge in global communication solutions, together with our understanding of multinational business and local support in 166 countries and territories, ensure that our customers receive a consistent, global solution wherever they do business.

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