Opening for Sr. Customer Service Executive profile in Pune
Position : Sr. Customer Service Executive (Third Party Payroll position)
Company : Leading MNC
Experience : 1- 5 years Education : Any Graduate / MBA. Location : Pune Joining : Immediate
1. Good in communication skills 2. Experience in customer service 3. Telecom knowledge 4. Flexible working in shifts
Skills / Experience : Required minimum of 1 year experience in any customer facing role
Good written and verbal communication skills
Good interpersonal skills.
Proficient analytical thinking and problem solving
Self-starter. Positive Attitude, Takes Ownership
Capable of working in or managing cross functional teams
Fluent English (written and verbal)
Good knowledge of MS Excel and MS Powerpoint
Ready to work in shifts
Key Responsibilities : Customer Service Guide preparation and ongoing maintenance. Preparation of and conducting regular Service Review Meetings.
Inventory Management. Portal Management. Incident, Change & Billing Escalation Management. Performance Report, Service Improvement Plan and Corrective Action Tracking.
Creation and Maintenance of the Customer Service Tracker ensuring all target resolution times are met through direction of CFTs or escalation.
C-Sat tracking & analysis to foster Continual Service Improvement. Ad Hoc support as directed by Management. Meeting customer commitments and ensuring a high degree of conduct, professionalism and service knowledge of products.
To liaise with all relevant departments e.g. Commercial, Sales, and Customer Service Operations to ensure commitments / quality targets are met
If you are interested, send your updated resume to kshireesha Lobostaffing.com ,