Expert Services Associate
5d ago
source : Shine
  • Member of an expert services team who is responsible for delivering a quality solution in a timely manner, on budget and to a client*s satisfaction.
  • Responsible for delivering a set of services and key deliverables that match customer specifications. Key responsibilities include the development, testing, and launching of marketing programs.

    Junior member of the Expert Services team who provides expert services both as an individual and a team member. Takes direction from senior team members and management to ensure quality marketing deliverables for Oracle customers.

    Has basic subject matter expertise in marketing programs and campaigns. Has the ability to develop, coordinate, test, and launch basic / standard interactive marketing programs using the Oracle Marketing platform for on-time, on-budget, and error free project deliverables.

    Reviews project requests from clients to determine how to implement using established processes and best practices. Seeks direction from leadership and escalates issues as required.

    0-2 Years of professional experience. Knowledge of HTML and Adobe Photoshop. SQL scripting experience., *

    OMC Monitoring Team

    Great team player, know when to lead and when to follow

    Strategic and analytical insight to identify and solve client's business, marketing and technology problems

    Strong in data gathering and analytical skills

    Polished verbal, written communication and presentation skills, with both internal colleagues and external clients

    Ability to perform under pressure and meet deadlines while demonstrating enthusiasm towards peers and clients.

    Analyze key email performance indicators, make, and identify opportunities for optimizing results.

    Review system capabilities, workflow and scheduling

    Document business requirements to depict user needs with complimentary technical requirements

    Identify and escalate risks and issues to project leadership in accordance with best practices

    Work on process documentation and review the documentation on weekly / monthly basis

    Profile detailed documentation of identified issues with customer data and any relevant details for proper analysis by the development team

    Work with developers to resolve issue(s)

    Prepare standard reports and analyze to support business needs

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