Job Description :
Are you looking for an opportunity to interact with clients in high-paced environment with multiple projects and solving client requests in an exciting, dynamic, and fast-growing environment?
Are you interested in joining the top leader of the Legal Solutions Industry, and learn from senior members of the Client Services team and become an expert at eDiscovery Services?
If so, come build your career as part of our Client Services Team!
The selected candidate will get an opportunity to work closely with clients to provide a variety of support on daily project tasks through effective project management coordination and execution, as part of the Client Services Team supporting clients based out of North America and occasionally across other geographies.
Successful candidates must have relevant experience of service delivery in eDiscovery, as well as a proven history of execution in a fast-paced environment.
Essential Job Responsibilities
Correspond with the client including on project calls and document project timelines and workflows
Ensure the entire project is running smoothly without any issues and risk to deadlines
Proactively respond to client emails from multiple clients and act on them within the timelines
Convert client requirements into operational work requests, monitor progress, and proactively provide updates to clients and project team stakeholders on deadlines.
Ensures client and project requirements are being met with the highest quality and accuracy through verifying and communicating routinely with both the client and internal partners.
Obtain, examine, and prepare client data for Intake
Deliver media reports to the client, Coordinate FTP access setup for clients, User requests by coordinating with support teams
Submit work requests to coordinate data ingestion and deliver reports to clients
Coordinate with peer teams and clients for narrowing down search hit reports and promotion of data to review platform
Assist in troubleshooting and resolving any client issues with delivered or hosted data
Handle review platform (DMX or Relativity) specific items including but not limited to User requests, database management (archiving / deletion), creation of layouts / views / fields / choices / highlighting, creation, and execution of STR’s, creation and management of batch sets, reporting, creating and delivering productions.
Correspond with the client to understand custom client needs and provide consultative solutions to meet their requirements
Understand project budgets and obtain required approvals before incurring additional costs outside of project estimates
Ensures continuity of client service between shifts by providing clear handoffs and client updates.
Participate in process improvement initiatives and collaborate with teammates to standardize and improve the customer experience
Ensure effective control of all aspects of a project from initial planning through final production; development of project plans;
balance overall client requirements; development of relationships; and review financial and billing information in a timely manner to ensure deadlines are consistently met.
Preferred qualifications / requirements
Minimum 4 years consulting, litigation support, paralegal or attorney experience in a law firm, corporate legal departments, or eDiscovery service provider
Bachelor's degree or equivalent practical experience.
Hands-on experience with working on Relativity
Proficiency in PowerPoint, Excel and BI is highly desirable and an added advantage.
Demonstrated success in working on multiple simultaneous projects.
Oral and written communication skills that demonstrate a white glove approach to service.
Client relationship skills which include the ability to proactively manage client expectations, recognize client needs, and adapt to consistently meet client requirements.
Capacity to learn quickly and adapt to changing industry trends.
Flexibility to work both night shift timings and on weekends is required.