CEC-Team Leader-VRM-BRANCH BANKING-VRM
Kotak Mahindra Bank
Thane, Maharashtra, India, IN
1d ago

Job Role :

  • Lead a team of Virtual Relationship Managers (VRM) responsible of service, sales, and profitability from assigned portfolio.
  • Collaborating with fulfilment teams to ensure best in class conversion ratios.
  • Ensure availability of trained manpower to maintain production at 100% capacity.
  • Meet cost to income ratios as determined by Score card.
  • Adherence to Standards of Performance.
  • Meeting Customer Satisfaction index as measured through NPS surveys.
  • Job Requirements :

  • Graduate with 7+ years of experience or Post Graduate with around 5 years of experience, of which a min 3 years leading a team of 15+ Full Time Employees.
  • People management skill essential.
  • Experience in working in a tele-sales or relationship management in BFSI preferred.
  • Certified in AMFI / IRDA.
  • Good listening skills and strong communication abilities.
  • Team Player.
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