Assistant Manager - Content Review
Headstrong
Hyderabad
6d ago
source : Shine

Assistant Manager Content Review

Hyderabad, India

With a startup spirit and 80,000+ curious and courageous minds, we have the expertise to go deep with the world s biggest brands and we have fun doing it.

Now, we re calling all you rule-breakers and risk-takers who see the world differently, and are bold enough to reinvent it.

Come, transform with us.

Inviting applications for the role of AM, Content Review

We re looking for someone with strong work ethic, and the ability to work well both independently and within the context of a larger team-oriented environment.

Self-starting, intellectually curious and creative individual comfortable operating in a fast-paced, dynamic environment

Responsibilities

Review content and provide resolution based on prescribed guidelines

  • Provide resolution to maintain standards of quality
  • Recognize trends and patterns and escalate issues timely

    Provide insights to help improve the support to the users

    Maintain a thorough understanding of process and policies

  • Provide excellent customer service to our customers
  • Minimum qualifications

    Any Graduate (PG an added advantage)

    Preferred qualifications

    Effective probing skills and analyzing / understanding skills

    Problem solving skills with customer centric approach

    Must be able to work on a flexible schedule (including weekend shift work)

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