ZS’s India Capability & Expertise Center (CEC) houses more than 60% of ZS people across three offices in New Delhi, Pune and Bengaluru.
Our teams work with colleagues across North America, Europe and East Asia to create and deliver real world solutions to the clients who drive our business.
The CEC maintains standards of analytical, operational and technological excellence across our capability groups. Together, our collective knowledge enables each ZS team to deliver superior results to our clients.
ZS's Business Operations group helps improve and run our clients’ entire system of business processes and operations, thoughtfully designing solutions focused on operationalizing analytics, implementing cutting-edge automaton technologies, and transforming client business processes.
Our teams support both project-based and outsourcing solutions for our clients that go beyond streamlining operations and reducing costs to bring domain focused insights, practical innovations, and superior customer experience.
PMO Consultant - Strategy and Transformation
This position will be a part of a client-facing Strategy and Transformation team and is an integral part of the firm’s strategy to build scalability and improve efficiency of PMO processes.
The consultant will closely work with the senior leadership and delivery teams and lead the execution of processes across various functions viz.
Project Planning, Milestone tracking ,Finance, SLA compliance, Training, Billing etc., to drive a transformation project with right governance and execution, managing multiple stakeholders, complicated data dependencies, and intersecting workstreams common to large scale transformation projects.
Strategic activities :
Work as part of the PMO team to enable smooth delivery of the client engagements
Support to drive the program forward, track to milestones, identify risks and issues early on, ensuring the program stays on track to achieve milestones
Define operational models for PMO with standard operating procedures, governance criteria, roles and responsibilities
Contribute to thought leadership and innovation, advising the team on implementation
Participate in business and strategy development
Participate in unstructured problem solving with the team and client on issues which arise during the course of a large program.
PMO activities :
Own PMO processes and tools (e. g, project charter, Decision Logs, ticket management system, issue management, communication and reporting, knowledge management, etc.)
Contribute to Strategy & Transformation projects and coordinate with the team to manage project plan, RAID log, RTM, etc.
Coordinate with team members (internal and client) to track the adherence on project processes to ensure that things get done
Facilitate regular updating of project performance summaries (e.g., financials, utilization, SLA metrics)
Track Program Risk Management process to ensure timely and accurate reporting of risks
Maintain SOP documents repository and ensure timely updates and version control
Prepare & Maintain weekly adhoc Task Tracking Reports
Facilitate continuous improvement leveraging various internal or external assets in consensus with key stakeholders
Manage onboarding / off boarding, training and team compliance
Manage asset (client laptops / phones) record-keeping
Manage PMO assets and be a single point of contact for the team on any queries on relevant topics
Coordinate with key stakeholders for timely renewal of legal documents and flag upcoming billing milestones and preemptively communicate to program manager.
Team Coordination activities :
Coordinate regular cross-office team meetings between offshore and onshore team
Facilitate induction of new team members into the team by coordinating kick-off meetings and getting appropriate system accesses
Coordinate knowledge sharing sessions.
Client Coordination :
Follow-up with client’s PMO team on any issues with the PMO tools / processes that are shared across ZS and client (e.
g., ticket management system, etc.)
Work directly with client’s PMO team on updating and sharing performance summaries (financials, utilization, SLA metrics) with key stakeholders
Collaborate with the client’s admin / support group PMO to set up meetings, workshops & seminars.
Graduate with 6-8 years plus of experience in Project Management, or a Postgraduate in MBA with 4 years plus of experience in Project Management
Experience in large scale transformation projects with multiple stakeholders, complicated data dependencies, intersecting workstreams, project Change Management
Organized and self- motivated
Good knowledge of Project Management Processes and tools
Proficient on MPP, MS Excel with working knowledge of PowerPoint and Word
Good verbal and written communication, pleasing personality
Good interpersonal skills
Extremely high on initiative, proactive
Thrive on unstructured projects and problem-solving
Comfortable with ambiguity and willing to get their hands dirty to get things done
Prior experience of running PMO for large business transformations, or, implementation of Digital strategy
Experience in life sciences transformation preferred
Project Management Certification like CAPM / PMP / Prince2 is preferred
Good understanding of Lean Six Sigma principles (Green Belt certification preferred).