Customer Service Executive (Kannada language)
StanPlus Technologies Pvt Ltd
Hyderabad, Telangana, India
1d ago
source : Aasaanjobs

Serve customers by determining requirements, answering inquiries, resolving problems, fulfilling requests and maintaining the database.

  • Areas of responsibilities would be : Determine the requirements by working with customers.Resolve problems by clarifying issues;
  • researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.Fulfil requests by completing transactions;
  • entering requests in system or forwarding requests.Sell additional services by recognizing opportunities explaining the benefits of additional features.

    Maintain call centre database by entering information.Keep systems operational by following established procedures; reporting malfunctions.

    Enhance organization reputation by accepting ownership for any existing and new requests.Desired Candidate Profile : Mandatory fluency in Kannada, English & Hindi.

    1-2 years exp in Customer Service Experience; preferably in voice or retail process.Data Entry Skills.Listening skills, Phone Skills, Verbal Communication.

    Problem Solving, Multi-tasking.Hyderabad, Telangana

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