Analyst-Query Management
Accenture
Hyderabad, India
2d ago

Job Description

About Accenture Operations

Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers.

Our 674,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries.

We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and us at

What would you do?

You will be aligned with our Customer Support vertical and help us in managing / resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions.

You will also be responsible for closing the fault and complaints within SLA's.

The Query Management team is accountable for the Inbound / Outbound calls and e-mail / chat support to resolve customer issues.

This role is aligned to our Service Desk Non-Voice Support team which is responsible for recording, diagnosing, troubleshooting, resolving, or assigning incidents and service requests based on a defined scope of support.

The team manages unplanned interruptions to restore normal service operations as quickly as possible for non-voice interactions like email, web, and chat.

What are we looking for?

  • Customer Service Management
  • Inventory Management
  • Knowledge Management
  • Quality and Control
  • Resource Capacity Forecasting and Planning
  • Agility for quick learning
  • Commitment to quality
  • Ability to handle disputes
  • Ability to manage multiple stakeholders
  • Process-orientation
  • Roles and Responsibilities

  • In this role, you are required to analyze and solve lower-complexity problems
  • Your day to day interaction is with peers within Accenture before updating supervisors
  • You may have limited exposure with clients and / or Accenture management
  • You will be given moderate level instructions on daily work tasks and detailed instructions on new assignments
  • You will need to be well versed with basic statistics and terms involved in the day to day business and use it while discussing with stakeholders
  • You will be expected to constantly be on the lookout for ways to enhance value for your respective stakeholders / clients
  • The decisions you make impact your work and may impact the work of others
  • You will be an individual contributor as a part of a team, with a focused scope of work.
  • Please note this role may require you to work in rotational shifts.

    Any Graduation

    Report this job
    checkmark

    Thank you for reporting this job!

    Your feedback will help us improve the quality of our services.

    Apply
    My Email
    By clicking on "Continue", I give neuvoo consent to process my data and to send me email alerts, as detailed in neuvoo's Privacy Policy . I may withdraw my consent or unsubscribe at any time.
    Continue
    Application form