Principal Technical Documentation Specialist
Hyderabad, Telangana, India
5d ago

Meet Our Team :

The Technical Documentation team at Pega delivers product documentation in lock step with product releases. This team is accountable for content development, milestone reporting, delivery of high quality documentation, and successful customer enablement for the specified products or areas of a product.

Picture Yourself at Pega :

The technical writer is responsible for authoring supporting technical documentation that describes a Pega application. This content, in the form of online knowledgebase articles, user guides, and context-sensitive product Help, must address the needs of multiple audiences, including business users and technical implementers, enabling them to fully utilize the technology to solve their business problems.

The technical writer will work with stakeholders across the organization to determine a documentation plan and then execute on that plan by authoring and publishing well written, effective, and use-case based content.

What You'll Do at Pega :

  • Design and implement comprehensive documentation solutions, for your assigned product area, to support product releases, including scope definition, requirements analysis, documentation plan design, hands-on analysis and testing and content authoring and publication
  • Provide thought-leadership to fellow team members and contributing members of the cross-functional organization, across business and technical project dimensions, in the design and implementation of technical documentation solutions
  • Work directly with project stake-holders to achieve agreement that the proposed deliverables satisfy the required business needs
  • Determine the best format (user guide, Help, knowledgebase article, and so on) to present information to support customer success
  • Evaluate software products and provide feedback to Product Management and Development teams as appropriate to improve internal functions and usability
  • Identify and make recommendations for process and tool improvements that increase the efficiency and productivity of the technical documentation team and provide leadership to contribute to their successful implementation
  • Who You Are :

    An intelligent, motivated and collaborative individual with exceptional communication skills. You should have a strong background in documenting complex software products on schedule and a demonstrated ability to organize and present technical material to audiences with a range of information requirements.

    What You've Accomplished :

  • Bachelor’s degree with 7+ years of relevant experience creating outstanding user-focused documentation
  • Ability to think creatively and strategically
  • Demonstrated focus on achieving outcomes with an excellent attention to detail
  • Proven experience in creating documentation in an Agile work environment
  • Proficiency in DITA or other structured documentation architectures
  • Exceptional interpersonal skills and the ability to communicate and collaborate effectively
  • Pega Offers You :

  • A rapidly growing yet well-established business
  • The world’s most innovative organizations as reference-able clients
  • Analyst acclaimed technology leadership in a massive emerging market
  • Ability to keep your technical and content development skills by learning and working with Pegasystems’ leading technology products, and by staying current with trends in adult learning education
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