IDP Education Limited is an ASX listed company that is 50% owned by 38 Australian universities and headquartered in Melbourne, Australia.
IDP’s core business lines include student placement to Australia, US, UK, Canada and New Zealand institutions, English-language testing and training.
Weare setting out to be the world's leading platform and connectedinternational student community through building tons of new products toput our customers at the heart of everything we do.
For over 45 years our global network of 93 offices has been helping students to achieve their goals through studying abroad.
By pursuing a global education at the beginning of their careers, we help them experience life-changing opportunities. For more than 2,000 employees in more than 50 countries, IDP Education is a specialist employer of choice in major cities across the globe.
If you share our passion in helping people to pursue their dreams through education and thrive in an innovative agile digital culture, then come and join us as we undergo our digital revolution.
Responsibilities : · Handling outbound calls· Speaks professionally· Respond to basic studentqueries· Have basic understanding ofeducation industry· Research required informationusing available resources· Handle and address customercomplaints / issues· Classify the calls based ontheir importance as per defined criteria· Identify and escalate prioritystudents · Follow up customer calls wherenecessary Requirements : Bachelor (or above) qualification 1-
2 years of call handling experience with at least 6 months in an outbound experience in call centerProficient in relevant computer applicationsKnowledge of customer service principles and practicesCustomer service experience Knowledge of administration and clerical processes dGyY34LW4r6ArocR n82lY