Job Description :
Should have at least 7- 12 years experience with minimum 4 -7 years experience with Process Improvement(PEX) role in BPO.
Experience in Project management, preferably PMP or Prince.
Must have in-depth knowledge of Business Process Mapping and Modeling (Business Process Re-engineering)
Should be lean Six Sigma Black Belt Certified.
Should have expert knowledge be Six Sigma and Lean Techniques
Should have knowledge in RPA opportunity identification and deployment
Should be able to build and drive Transformation road maps across large estates by seeking stakeholder buy ins and clear ROI showcasing.
Should have bachelors or higher education degree.
Should have excellent communication skills in English.
Should be comfortable working in rotational shift & 6 days working culture.
Salary 15 Lac To 18 Lac P.A. Industry ITES / BPO / KPO / LPO / Customer Service / Operations Work Experience 7 - 12 Years Qualification Higher Secondary,