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Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Key Responsibilities : -Liaising with the customer technical representatives -Provide recommendations to client on deployment of new features-Create and Manage requests on ITSM tool-Implement the changes as applicable, test the changes and handover to customer -Oracle Database Technology operations management-Mange incidents, changes and problem in Oracle Database
Technical Experience : -Excellent troubleshooting skills on Oracle DB 11g, 12g 10g 12c-Downtime / Parameter Management, User Management, Housekeeping, Database Refresh-Object Management Table, Index, partition, etc-HA configuration support Instance Load balancing, cluster maintenance-DB patching, coordination and release support-Execute Back-up and recovery, data archiving / purging -Vulnerability remediation
Professional Attributes : -Flexible to work in 24x7 Shifts-Excellent written and verbal communication
15 years of full time education
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