Project Delivery Manager || Kolkata
Kolkata, WB, in
6d ago

Job Description

We are a Delivery Manager for our Leading Company in Kolkata,

  • Able to interface and converse at Senior Supplier and EMS Leadership team level confidently and be recognised as subject expert
  • Will participate fully in the design and implementation of transformation initiatives including working with BT consultants both in the UK and off-shore
  • Will use extensive technical and industry experience to co-ordinate end to end delivery for all our customers and drive customer experience.
  • Leading Yoursay and driving in improvement in Customer experience through NPS measures fo r supplier and direct teams in India as well as owning NPS issues on behalf of UK teams where off-shore supply is involved
  • Responsible for managing supplier spend and ensuring transformational objectives are driven in tandem with supplier and BT.
  • Responsible for Managed Services portfolio migrations
  • Accountable for successful MS migrations
  • Thorough EMS products understanding
  • Owning off-shore components of P&L and ensuring margins are maintained by supporting migration of work in an effective and seamless manner
  • Leading external audits on their specialism to ensure EMS are compliant with all relevant ISO qualifications ( ISO 20000 and ISO 27000 in particular) in their field of expertise and demonstrating compliance to the ITIL practice and continuous improvement in this area.
  • Working with the lead to cash workship as a owner in the process design, workflow and the automation to support the delivery and tool sets in the new world
  • Responsbile for the acceptance into service and implementation of the new process.
  • Update to Senior Leadership in terms or progress, benifits and customer experience at every phase of the program.

  • Recognised as a role model within their peer group and prepared to challenge
  • Demonstrable ownership of transformation activity with clear accountability
  • Willing to adapt to a challenging or complex Environment
  • Works collaboratively to develop better ways to work together
  • Recognised as an SME within and outside of the team
  • Requirements

    Salary is Hike on last drawn salary based on market standard.


    Salary is Hike on last drawn salary based on market standard.

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