Front Office Executive
Jones Lang LaSalle, IP, Inc
Bengaluru, KA
13d ago

Description :

Receptionist / Front Office

Integrated Facilities Management

Executive - Administration

As assigned

To provide receptionist and front office duties in accordance with company policies, procedures and processes. Achievement of the Key Performance Indicators and Service Level Agreement targets.

Responsible for handling of incoming and outgoing calls including distribution. Making sure to demonstrate professional and polite responses in telephone responses.

Ensure personal preventability and dress in the assigned uniform

Receive, inform, guide visitors including co-ordination with employees

Responsible for maintaining the telephone registers including call tracking

Preparation of database of Client contacts and updating

Responsible for maintenance and upkeep of front office

Ensure receipt of magazines and newspapers for the building and ensure display of the latest version in the reception as well as removal of the outdated magazines

Ensure compliance of regulations / requirements of JLL management.

Provide assistance in general administrative activities

Provide assistance to the Help Desk as required

Contribute to the Monthly Management Report to (Client)

Participate in Emergency Evacuation procedures including crisis management and business continuity.

Develop the necessary policies and procedures required for all functions within the scope of Reception

To act as a back-up to Help Desk in case of emergency / requirement

Responsible for ensuring availability of magazines / brochures and (Client) directory signage

Co-ordinate for flower arrangements

Assist in utilization of conference rooms

Co-ordinate with Facility team for event management

Experience in Front Desk and Back Office processes is required with strong Administration Skills.

Strong Customer Service focus

Excellent people skills and ability to interact with a wide range of client staff and demands

Knowledge of Occupational Safety requirements

Strong PC literacy and proven ability to manage daily activities using various systems.

Demonstrated experience with continuous improvement initiatives highly desirable

Demonstrated experience with client reporting and preparation of reports required.

Graduate in any discipline

3 5 years experience in front desk management / reception

Proven ability to function effectively as part of a team

Proven ability to initiate and follow through with improvement initiatives

See individual Performance Measurement Agreements.

Compliance with the Service Level Agreement established between Jones Lang LaSalle and (Client)

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